How do great leaders respond to crises?

Sometimes your organization faces critical situations. You may have received the news over the phone, viewed a specific report, or read a tweet stating that something critical had happened. However, it is clear that you, as the leader of a team or organization, must respond quickly to these situations. If you are a lucky or […]

Sometimes your organization faces critical situations. You may have received the news over the phone, viewed a specific report, or read a tweet stating that something critical had happened. However, it is clear that you, as the leader of a team or organization, must respond quickly to these situations. If you are a lucky or smart leader, your organization may have devised a specific strategy for dealing with (almost) any potential crisis. Even so, owning one is still beyond the reach of the average person. The reaction and decision you make can be costly; Therefore, you should pay close attention to all the available clues (evidence, each of which represents a point of view). However, Tim Johnson, author of The Leadership of the Crisis, believes that the first step leaders take in such a situation is to do nothing. In this book, Johnson explains that leaders must resist the feeling of “react immediately” before making any move. Because you are under the pressure of the “life and death decision”, you can not focus your mind in the best way and therefore your initial and instinctive reaction may be wrong. That’s why you need to give yourself some time and opportunity to think. It is better to be alone for a while or get help from some great consultants who can show you different angles of the story. Suppose your biggest customer cancels all his contracts with your company. You will certainly feel terrible and you may become more emotional than trying to consult someone. It is better to walk for 20 minutes and gather your thoughts, regain your mood and then see what is the best action. So in a crisis situation, first give yourself a few minutes to rest and refocus your mind. Then gather your team and ask these questions: What information do we have about what happened? When, where and how did this happen? What people or sectors were affected by this incident? What have we done so far in response to this? Document the answers you receive and ask team members to find out more about the incident as soon as possible. 9 tips that will make you a better leader “Once you start researching, your next move is to post a tweet or short statement on your website,” Johnson writes in his book. Prepare the company’s public relations team to answer the following questions with appropriate content: What is the role of the leader of the organization in this situation? What is the role of other team members? In the first stage, what should the organization focus on? What is your plan for the next step? What resources does your organization need to manage this crisis? What do you expect employees to do to achieve your goals? Remember that overcoming a crisis is not easy, but if you take the first steps correctly, you will provide a better chance for yourself and the organization to get through this storm.